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Q:
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What does ResponseLogix do that my sales team can’t do?
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A:
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We let your salespeople focus their time on customers, not computers. By responding
to Internet inquiries with a price quote (including options) within 10 minutes,
100% of the time, we free up your salespeople to do what they do best: take care
of customers. After initial contact, we automatically follow up on cold leads, again
freeing your salespeople to do their main job. Having a salesperson follow up on
leads over a over a period of weeks or months is not the best use of their time.
Trying to have a salesperson respond to leads and follow up over a period of weeks
or months with older leads is not the best use of their time. With ResponseLogix,
your salespeople have an average of 25 hours per month in additional time to reinvest
in your customers.
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Q:
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How much time does this save me?
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A:
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Our studies indicate that the ResponseLogix solution can save every ISM (Internet
Sales Manager) up to 25 hours a month. That’s three full extra days a month that
your ISMs can be on the phone, speaking with customers, setting up test drives and
closing deals.
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Q:
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What is the ROI of your service with current customers?
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A:
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Using our SmartQuote tool, ResponseLogix has delivered at least a 2 point increase
in close rates among our current dealers. On leads that are undecided after the
initial contact, our SmartFollow tool has increased reactivation close rates by
as much as 9 points. Early financial studies indicate an average ROI of 514% to
the dealer. In some cases, we’ve seen that number go even higher.
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Q:
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We don’t quote prices by e-mail, so why would we need this?
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A:
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We support either a quoting or non-quoting strategy. However, if you don’t quote
prices, buyers will often assume you have a higher price. Our experience has been
that dealers who shift to a price quoting strategy indicate they would never go
back to a non-quoting approach.
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Q:
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How does ResponseLogix change my Internet sales process?
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A:
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Results with our current customers indicate that the average Internet sales person
handling 100 leads per month will save 25 hours a month using our solutions. Time
that was spent writing quotes can now be used to make more phone calls, set
appointments for test drives and close more deals. With ResponseLogix, your ISMs
can shift their focus from computers to customers.
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Q:
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What can I expect in terms of lead conversion increases when using the suite?
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A:
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At least 2 points on new leads, and 9 points on reactivated leads.
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Q:
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Who are your competitors?
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A:
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ResponseLogix is a break-through, patent-pending product that will help you improve
your Internet lead management, and as such has no direct competitors.
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Q:
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How do sales people usually respond to ResponseLogix?
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A:
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When speaking with sales people who use ResponseLogix, it is not uncommon to hear
them use the term “life-saver.” Once they use ResponseLogix, most salespeople can’t
imagine doing their job without it.
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Q:
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What if my sales people aren’t technically inclined?
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A:
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No special skills are required. If your sales people can use e-mail and a phone,
they can make great use of ResponseLogix.
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Q:
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What customer support does ResponseLogix provide during integration?
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A:
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We provide comprehensive support throughout the process, including training all
dealership personnel that will use the solutions.
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Q:
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How long does it take a salesperson to begin using the suite?
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A:
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After a brief training session, sales people can begin using the system immediately.
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Q:
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Do you provide reports on my sales team’s activities with ResponseLogix?
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A:
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Yes. With ResponseLogix you receive reports detailing the number of leads, response
time by salesperson for e-mails and phone calls, number of e-mails and phone calls
sent by your salesperson and number of sales, all on a monthly basis.
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